For the user, Search is all about speed and relevance. Technically it is about text strings, how they are interpreted by the search engine, and how the search result is presented to the user. IntelliSearch Enterprise use advanced search functionality to find all relevant documentation independent of misspellings, synonyms, and stemming. IntelliSearch Enterprise enables keyword and relevant search, and allows for automatically switching between the two. Keyword search is simple search, while relevant search use a statistical algorithm that looks for text uniqueness and finds matching relevant documents. This combined with unlimited text strings, enables for precise search results. Other advanced search mechanisms that improves the search results are spell checks, use of base forms of a word, use of synonyms and dictionaries.
The main challenge with centralized search in an enterprise with a large number of structured and unstructured information sources, are how to find the answer in large number of search hits. Many hits - mean large number of hit lists to wade through. IntelliSearch solves the retrieval challenge through categorization and prioritization. Categorization means that all hits are categorized according to source, author, file-type, topic, geography, organisational unit etc. For example, a user that looks for a presentation in a specific topic can drill down in the relevant category and quickly find the relevant presentation. Examples of categories are topic, location, time, file-type, and author. The category types are configurable.
Prioritisation means that the organisation sets up the search platform to prioritize search results. For example, some organisations want search to be used in certain functional areas such as customer support. To allow for maximum support responsiveness, the company then sets up the search platform to prioritize display of support related material such as product support documentation, customer invoices, ticket handling status, customer related mail and emails, etc. The user can also reduce his/her search time by through the engines free-text and advanced search.
Monitoring of information sources is a powerful way of enabling fast moving organisations. Quickly dispersed information removes company inertia, and allows for facts based decision processes at all levels – whether in customer service, market department or management. The key is to ensure that the company and its employees get up-to-date information on company operations, markets or competitors. Examples are monitoring of media coverage of your company, analyst briefs, press releases, competitor pricing, contract awards, most important sales opportunity in your company, project or operations status and so on. IntelliSearch Enterprise enables monitoring of all information sources. IntelliSearch Enterprise can monitor websites, all media sources and all internal systems. Monitoring is configurable through user friendly tools, and allows for set-up of monitoring on organisational or individual level.
Some information is time critical and needs immediate attention, some information has more of a background character. Whatever form or criticality of the information, the IntelliSearch Enterprise platform allows for multiple channels in distribution. Examples are portals (internet/intranet/extranet), newsletter, SMS-alerts, email-alerts. The information can be distributed to any portal or applications either through our webservices interface, or through HTML, XML or RSS.
The platform provides 2 standard user interfaces: internet based HTML view and Desktop Search. The internet based HTML view is a traditional search field, where the user can enter unlimited search text. The user can choose between search algorithms simple versus advanced etc, or the platform can be set up to automatically choose search methodology based on fit. The Desktop Search is a powerful desktop search application that enables the user with advanced search monitoring and sharing functionality. The user can perform ad-hoc and continuously search, or search integrated with word-processing in Words for Windows. This means that the user can write text in a document, and the search engine will continuously search for relevant information and record the search hits in a result list. Furthermore, these search results can be set up for sharing on numerous channels, where intranet, newsletters and email are the most common.
IntelliSearch provides a wide variety of connectors to 3rd party applications. Available connectors are central to keeping system integration costs low, and IntelliSearch actively monitors the market for popular applications and have the objective of supporting all such 3rd party applications. In addition our web-service interface allows customers and system integrators to develop their own connectors to proprietary systems that may exist within the organisation.
IntelliSearch Enterprise is engineered from the bottom-up on .NET technology. The aim is to leverage the scale, flexibility and interconnectivity of .NET, and at the same time allow people to benefit from already having invested in Microsoft technology. The IntelliSearch technology consists of several technology levels designed for optimal performance, scalability, and functionality.
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